Service Level Agreement
Our commitment to reliability and performance
99.9%
Guaranteed Uptime
Enterprise SLA
| Metric | Target | Measurement | Service Credit |
|---|---|---|---|
| Proxy Gateway Uptime | 99.9% | Monthly | 10% for <99.9%, 25% for <99.5% |
| API Response Time | <200ms p95 | Daily | 5% for >200ms sustained |
| Support Response (Critical) | <15 minutes | Per incident | Service credit on breach |
| Support Response (Standard) | <4 hours | Per incident | N/A |
| Data Processing | Real-time | Continuous | Pro-rated for delays >5min |